Using the Global Card Assistance Service Directory

Cardholders traveling in any of the following countries can report their Visa cards lost/stolen and request emergency services by using the following toll-free numbers. (Callers in certain countries dialing these numbers including the collect number from mobile or hotel phones might be charged fees. Visa will not be responsible for any fees incurred).

If the country you are in is not listed, or if you experience difficulties using any of the toll-free numbers; please call collect at +1-303-967-1096 (Collect calls are placed using the local operator). Within the US, simply dial +1 800 847 2911.

Lost Visa cards
Lost Visa Card toll-free numbers

* Legend: Δ Await second dial tone e.g. 1-880-0000Δ888-557-4442: Dial 1-880-0000, await second dial tone and enter 888-557-4442.

Travel tips
  • Make a note of the Visa Global Customer Care Services - GCCS emergency number for your destination and keep it separate from your card
  • Make a note of your 16-digit Visa account number and keep it somewhere safe, separate from your card