Lost travellers cheques

Call us as soon as possible

The Visa Travellers Cheque Global Refund and Assistance Centre is open 24-hours-a-day, 365-days-a-year.

In most countries you can call free of charge. Everywhere else, you can make a reverse-charge call. Our multi-lingual staff will be able to answer your questions.

From the pull-down menu below, choose the country you are in. Call the number that appears in the right-hand box.
If you are traveling in: Call

From all other countries, call England collect at (44) 20-7937-8091 or
fax Peterborough, UK, at (44) 1733-503-670.

If the country you are in is not listed, or if you experience any difficulty, please make a reverse-charge call to +44 (0) 20 7937 8091.

Before we can arrange for replacement cheques or cash, we will ask a few simple questions:

  • What are the cheque serial numbers? They can be found on the purchase agreement, which you signed when you bought the cheques. Remember to keep this separate from the cheques.
  • Where and when did you buy the cheques?
  • How and when do you think you lost the cheques or had them stolen?
Your replacement cheques or cash equivalent can usually be arranged within 24 hours, subject to certain terms and conditions being satisfied.

Tips before you travel

  • Every cheque must be signed once when you purchase it. Only countersign when you want to use it.
  • Make a note of the serial numbers and keep them separate from the cheques.
  • Be as careful with your cheques as you would be with cash.
  • Make a note of the Visa Travellers Cheque Global Refund and Assistance Centre contact numbers for your destinations - and keep them separate from your travellers cheques.
  • Keep the copy of the purchase agreement form separate from your cheques